Operations Executive

Job title: Operations Executive  

Based at: Newmarket Racecourses with travel to other racecourses.

Contract type: Permanent 

Hours: 37.5 hours per week. 

About the role

We’re offering a fantastic opportunity for an Operations Executive to support the smooth running of the Newmarket Racecourse Operations team by planning and coordinating activities, providing administrative and practical support, and ensuring robust processes are in place and followed.

About The Jockey Club 

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible 

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Operations Executive will

• Provide administrative support to help the operations department run efficiently maintaining operational records, schedules, checklists and documentation and assisting with preparing operational plans, briefing materials and meeting papers.
• Manage allocated budget lines, create purchase orders and raise final invoices, verifying the figures.
• Coordinate and prepare agendas, presentations and minutes for all meetings.
• Keep all operations files accurate, secure and up to date.
• Maintain action trackers and follow up on outstanding tasks.
• Help prepare reports, SAG meeting presentations and operational updates.
• Coordinate the administration of accreditation and licences.
• Support delivery of the Highways Traffic Management plan and communicate with local residents throughout the racing season.
• Assist with routine site inspections and operational readiness checks.
• Help coordinate signage, equipment, supplies and other operational resources.
• Support site presentation and operational preparations for racedays and events.
• Help coordinate event logistics, staff information and contractor arrangements.
• Work with the team to manage the facilities helpdesk, maintenance job list and work schedules.
• Assist with managing on-site partners, concessions, contractors and taxi companies.
• Provide administrative support during events and assist with post-event reporting.
• Maintain accurate information in approved operational management systems.
• Assist with maintaining incident records, handling facilities requests and tracking actions.
• Act as the main point of contact for the accreditation system, ensuring users understand and use it correctly, and supporting its development as business needs evolve.
• Meet and correspond with clients and contractors, collect and check their RAMS, conduct inductions and manage the associated paperwork.
• Help the Health, Safety and Security Managers ensure health and safety practices and procedures are consistently followed.
• Act as the point of contact for the Learning Management System and regional Training Matrix ensuring all team members have completed their required training and remain up to date.

About you

• Experience within operations, venue management, hospitality, leisure, sport or similar operational environment.  
• Experience of facilities and estate management.
• Confident communicator with problem solving abilities and comfortable interacting with a varied range of stakeholders. 
• Committed to maintaining a high standard of safety and operational excellence.  
• Technically savvy comfortable using Microsoft Office suite. 
• Highly organised with an outstanding attention to detail 
• Hold or working towards IOSH Managing Safely Qualification.
• Hold a full UK Driving License.
• Requirements to work evenings and weekends to support racing and events. 

What we offer in return 

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services. 
• 25 days annual leave 
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services. 

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 21st November but we reserve the right to bring this forward if we have many applications. 

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.